Is the item ready stock?
Yes, the item listed are ready in stock and will take 2-4 working days to process otherwise stated.
When is the fulfillment date for preorder/groupbuy items?
You may refer to the fulfillment dates on the preorder/groupbuy items listing itself.
For any subsequent updates on timeline can be found under Updates.
Are the photos in the catalogue taken or rendered?
All photos are taken by us in the studio for accurate representation otherwise stated.
Are the products listed here similar to the ones listed on Shopee?
Yes, most product will be listed on both platform other than product exclusively made available on www.axiomstudios.shop
For our Malaysian customer, you may visit our Shopee store.
Will your products be made available through other regional vendors?
For our TYP keyboards, we are currently the sole vendor handling all the boards that are being produced and fulfillment to ensure quality control and process are handled with great attention.
Moving forward all TYP boards will more or less likely be in ready stock to ensure minimal waiting time for our customers. However, we could only offer reasonable quantities based on our current capacity.
Will you be interested to host preorder/groupbuy of my product?
Any collaboration or offers will be welcomed. You may reach out to me through vyron@jbss.my
Free shipping internationally for listed region?
Free shipping on orders RM150 or more (Automatically applied)
- West Malaysia
Free shipping on orders RM500 or more (Code: FREESHIP500)
- East Malaysia
- Singapore
FedEx International free shipping on orders RM1500 or more (Code: FREESHIP1500)
- Indonesia
- China
- Philippines
- Macau
- Vietnam
FedEx International free shipping on orders RM2000 or more (Code: FREESHIP2000)
- Austria
- Belgium
- Canada
- Finland
- France
- Germany
- Greece
- India
- Iceland
- Ireland
- Italy
- Mexico
- Netherlands
- Norway
- Poland
- Portugal
- Switzerland
- Sweden
- United States
- United Kingdom (edited)
Free shipping applicable for East Malaysia (Sabah and Sarawak)?
No it is not applicable for East Malaysia.
However, you may use the discount code "EASTMYLEH" to enjoy a RM10 off on your order as part of the rebate for shipping fees.
When will the orders be shipped?
For ready stock products will be fulfilled within 2-4 working days otherwise stated.
For preorder/groupbuy products, please refer to the description for estimated fulfillment dates or refer to the Update blogpost for any development.
Will there be custom fees or tax duty?
There won't be any tax for any local orders.
For international orders you are expected to pay custom/tax duties upon receiving shipment from us (only if applicable). For more information, please refer to your local customs office for further clarification. All products will be shipped under harmonised code 8471.60.4 <Computer Peripherals Keyboard>
How long will the shipment take to arrive?
For local orders are processed through :-
DHL e-Commerce : 1-2 working days
For international order are processed through :-
Teleport (Only made available for SG orders) : 4-7 working days
DHL Express Worldwide : 2-5 working days
FedEx Priority Express : 3-5 working days
All above shipping timeline will be made available during check out process and estimates are provided by courier companies.
I would like to update my shipping address
For orders that has not been fulfilled, you may reach out to us through hello@axiomstudios.shop. We will get back to you within 48 hours.
For prompt response, we recommend you to submit a ticket through our Discord channel.
Where can I find my tracking details?
All orders processed will be provided tracking details through the email you have placed orders with and could possibly ended up in your spam folder.
If the shipment cannot be tracked after 5 working days, please get in touch with us immediately.
Are all shipping materials recyclable?
As we strive for green environment, our courier bags are biodegradable and most packing materials used are made out of papers or recyclable plastics.
Can I cancel my order?
All sales are final for in-stock items. If you have an issue with the items you received please get in-touch with us and we will assist you accordingly.
For preorder or groupbuy orders that has been confirmed cannot be cancelled after preorder/groupbuy period has ended.
Note: All cancelled orders will refunded with shipping costs minus stripe fees + shopify fees + exchange rates (4.5% - 5%) and will take a period of 7-14 working days to appear on your statement.
For more information please check out out refund/return policy page.
Can I make changes to my orders?
You may make changes to your order as long it has not been fulfilled, you may reach out to us through hello@axiomstudios.shop. We will get back to you within 72 hours.
For prompt response, we recommend you to submit a ticket through our Discord channel.
Can I combine new orders with my groupbuy order?
We are unable to combine your groupbuy orders with any new orders simple due to difference in weight and sizes.
For in-stock items that has yet to be fulfilled and wish to make changes, please contact us accordingly through hello@axiomstudios.shop. We will get back to you within 72 hours.
For prompt response, we recommend you to submit a ticket through our Discord channel.
I would like to return/refund my orders
For more information, please refer to our Exchange, Return and Refunds policy section.
Why is National ID required for order to process for Indonesia, Korea, China and India?
Due to international shipping purporses, National ID number would be required for us to process your order.
For EU/UK countries, minimum order of EUR150/ £135 required for orders to be processed?
Due to VAT policy, we are only allowed to process orders above EUR150/ £135 for both EU and UK countries. Any order below the treshold cannot be processed by us.
Do you sell just the keyboard carrying case?
Maybe.
Where to do I find more information about TYP60?
Use our helpdesk here for more information:-
https://axiomstudios.notion.site/axiom-s-help-center-fb6f80b3799b40f9b3946c44c920efa5
Have any other questions?