FAQ.

Find what you need quickly with our FAQ section, covering all aspect of our products and services.

Catalogue

Yes, the item listed are ready in stock and will take 2-4 working days to process otherwise stated.

You may refer to the fulfillment dates on the preorder/groupbuy items listing itself.

For any subsequent updates on timeline can be found under Updates.

All photos are taken by us in the studio for accurate representation otherwise stated.

Yes, most product will be listed on both platform other than product exclusively made available on www.axiomstudios.shop

For our Malaysian customer, you may visit our Shopee store.

For our TYP keyboards, we are currently the sole vendor handling all the boards that are being produced and fulfillment to ensure quality control and process are handled with great attention.

Moving forward all TYP boards will more or less likely be in ready stock to ensure minimal waiting time for our customers. However, we could only offer reasonable quantities based on our current capacity.

Any collaboration or offers will be welcomed. You may reach out to me through vyron@jbss.my

Shipping

Free shipping on orders RM150 or more (Automatically applied)
- West Malaysia

Free shipping on orders RM500 or more (Code: FREESHIP500)
- East Malaysia
- Singapore

FedEx International free shipping on orders RM1500 or more (Code: FREESHIP1500)
- Indonesia
- China
- Philippines
- Macau
- Vietnam

FedEx International free shipping on orders RM2000 or more (Code: FREESHIP2000)
- Austria
- Belgium
- Canada
- Finland
- France
- Germany
- Greece
- India
- Iceland
- Ireland
- Italy
- Mexico
- Netherlands
- Norway
- Poland
- Portugal
- Switzerland
- Sweden
- United States
- United Kingdom (edited)

No it is not applicable for East Malaysia.

However, you may use the discount code "EASTMYLEH" to enjoy a RM10 off on your order as part of the rebate for shipping fees.

Due to recent event of high fuel surcharges and COVID-19 restriction has significantly impact on shipping costs.

All shipping costs quoted are the best rate made available directly provided by DHL and FedEx. With heavy consideration of reliability and cost to value, we are not enable to provide other courier options at the moment.

Rest assured our team are working hand in hand with multiple courier companies to offer our customer the best possible option.

For ready stock products will be fulfilled within 2-3 working days otherwise stated.

For preorder/groupbuy products, please refer to the description for estimated fulfillment dates or refer to the Update blogpost for any development.

There won't be any tax for any local orders.

For international orders you are expected to pay custom/tax duties upon receiving shipment from us (only if applicable). For more information, please refer to your local customs office for further clarification. All products will be shipped under harmonised code 8471.60.4 <Computer Peripherals Keyboard>

For local orders are processed through :-

DHL e-Commerce : 1-2 working days

For international order are processed through :-

Teleport (Only made available for SG orders) : 4-7 working days

DHL Express Worldwide : 2-5 working days

FedEx Priority Express : 3-5 working days

All above shipping timeline will be made available during check out process and estimates are provided by courier companies.

For orders that has not been fulfilled, you may reach out to us through hello@axiomstudios.shop. We will get back to you within 48 hours.

For prompt response, we recommend you to submit a ticket through our Discord channel.

All orders processed will be provided tracking details through the email you have placed orders with and could possibly ended up in your spam folder.

If the shipment cannot be tracked after 5 working days, please get in touch with us immediately.

As we strive for green environment, our courier bags are biodegradable and most packing materials used are made out of papers or recyclable plastics.

Orders

For in-stock items, you may cancel your order as long it has yet be fulfilled, you may reach out to us through hello@axiomstudios.shop. We will get back to you within 72 hours.

For prompt response, we recommend you to submit a ticket through our Discord channel.

For preorder or groupbuy orders that has been confirmed cannot be cancelled after preorder/groupbuy period has ended.

Note: All cancelled orders will refunded with shipping costs minus stripe fees + shopify fees + exchange rates (4.5% - 5%) and will take a period of 7-14 working days to appear on your statement.

You may make changes to your order as long it has not been fulfilled, you may reach out to us through hello@axiomstudios.shop. We will get back to you within 72 hours.

For prompt response, we recommend you to submit a ticket through our Discord channel.

We are unable to combine your groupbuy orders with any new orders simple due to difference in weight and sizes.

For in-stock items that has yet to be fulfilled and wish to make changes, please contact us accordingly through hello@axiomstudios.shop. We will get back to you within 72 hours.

For prompt response, we recommend you to submit a ticket through our Discord channel.

We accept return/refunds of items within 7 days after receiving the items. The items must be return in original condition which includes seals remain intact.

For more information, please refer to our Exchange, Return and Refunds policy section.

Due to international shipping purporses, National ID number would be required for us to process your order.

Due to VAT policy, we are only allowed to process orders above EUR150/ £135 for both EU and UK countries. Any order below the treshold cannot be processed by us.

Misc.

We use 3.0mm EDPM gasket strips on TYP 65+ for gasket mounting mechanism. For any details regarding installation or documentation please refer to TYP series blog section.

We are based in Penang, Malaysia and within the island itself we owned a workshop to operate axiom studios.

On the other hand, we have a home studio in Bali, Indonesia whom our lead designer, 14x71 create designs for our TYP series.

Hence, axiom studios.

Our friends from NULLKEYBOARD, Aaron and Yuven whom has been providing keyboard accessories since 2021 has decided to join us on our operation.

Maybe.

Have any other questions?

Reduce. Reuse. Recycle. Say yes to reusable eco-friendly packing materials that are biodegradable or safe to recycle.
Pearl of The Orient We are based in Penang, Malaysia, offering bespoke keyboard peripheral parts for both enthusiasts and beginners.
Reduce. Reuse. Recycle. Say yes to reusable eco-friendly packing materials that are biodegradable or safe to recycle.
Pearl of The Orient We are based in Penang, Malaysia, offering bespoke keyboard peripheral parts for both enthusiasts and beginners.