Catalogue

Is the item ready stock?
When is the fulfillment date for preorder/groupbuy items?
Are the photos in the catalogue taken or rendered?
Are the products listed here similar to the ones listed on Shopee?
Will your products be made available through other regional vendors?
Will you be interested to host preorder/groupbuy of my product?

Shipping

Free shipping internationally for listed region?
Free shipping applicable for East Malaysia (Sabah and Sarawak)?
When will the orders be shipped?
Will there be custom fees or tax duty?
How long will the shipment take to arrive?
I would like to update my shipping address
Where can I find my tracking details?
Are all shipping materials recyclable?

Orders

Can I cancel my order?
Can I make changes to my orders?
Can I combine new orders with my groupbuy order?
I would like to return/refund my orders
Why is National ID required for order to process for Indonesia, Korea, China and India?
For EU/UK countries, minimum order of EUR150/ £135 required for orders to be processed?

Misc.

Do you sell just the keyboard carrying case?
Where to do I find more information about TYP60?
Reduce. Reuse. Recycle. Say yes to reusable eco-friendly packing materials that are biodegradable or safe to recycle.
Pearl of The Orient We are based in Penang, Malaysia, offering bespoke keyboard peripheral parts for both enthusiasts and beginners.
Reduce. Reuse. Recycle. Say yes to reusable eco-friendly packing materials that are biodegradable or safe to recycle.
Pearl of The Orient We are based in Penang, Malaysia, offering bespoke keyboard peripheral parts for both enthusiasts and beginners.